❓ Frequently Asked Questions

📦 How do I place an order?
Browse our chocolate collections, choose your favorites, and check out online. You can order 24/7, and we’ll notify you when your order is ready for pickup or shipment.

📍 Where do I pick up my order?
All pickups are from our Anaheim shop:
2424 W Ball Rd, Ste N, Anaheim, CA 92804
Hours: Monday–Saturday, 10 am–7 pm

🕒 When will my order be ready?
Most orders are ready within 24 hours. If an item is out of stock or made-to-order, we’ll contact you with an update.

📦 Do you ship orders placed on Fridays or weekends?
To protect the quality of your chocolates, we do not ship on Fridays, Saturdays, or Sundays.
Most carriers don’t offer reliable temperature control over the weekend. To avoid chocolates sitting in a warm facility, late-week orders are held and shipped on Monday for fastest, safest delivery.

🍫 We only ship when we’re confident your handcrafted chocolates will arrive fresh and in perfect condition.

📦 Estimated Delivery Times (after shipment):

• California & Nearby States: 1–2 business days

• Other U.S. States: 2–4 business days

• ❄️ Insulation and ice packs are automatically included during warm months.

🚗 Can I get same-day pickup?
Call us at (714) 331-2535 before ordering to check availability. We’ll let you know what’s in stock and how soon we can prepare it.

🧊 What if the weather is hot?
We recommend bringing a cooler bag for pickups during warm weather. Let us know if you’d like extra insulation with your order.

🥶 Do I need to refrigerate my chocolates?
Yes. All TAWDI chocolates are insulated and shipped with care, but we recommend refrigerating them upon arrival for maximum freshness.
For the best flavor experience, remove them from the fridge 10–15 minutes before serving to let the chocolate soften slightly and the flavors fully bloom.

🍫 Are your chocolates made fresh?
Absolutely. Every piece is handcrafted in small batches using real chocolate—never compound—and made without preservatives.

❤️ What does TAWDI mean?
TAWDI means “Thank you” in Aramaic, the language Jesus spoke. Every chocolate we create is made as a gesture of gratitude and love.