FAQ – Frequently Asked Questions
Frequently Asked Questions
📦 How do I place an order?
Browse our chocolate collections, choose your favorites, and check out online. You can order 24/7, and we'll notify you when your order is ready for pickup.
📍 Where do I pick up my order?
All pickups are from our shop:
2424 W Ball Rd, Ste N, Anaheim, CA 92804
Hours: Monday–Saturday, 10 am–7 pm
🕒 When will my order be ready?
Most orders are ready within 24 hours. If an item is out of stock or made-to-order, we’ll contact you with an update.
📦 Do you ship orders placed on Fridays or weekends?
To protect the quality of your chocolates, we do not ship on Fridays, Saturdays, or Sundays.
Most shipping carriers do not offer reliable temperature control over the weekend. To ensure your order doesn't sit in a warm facility, we hold all late-week orders and ship them on Monday when transit is fastest and safest.
If we expect your order might arrive during a weekend, we may delay shipment until the following Monday or Tuesday to prevent heat-related damage.
🍫 We only ship when we’re confident your handcrafted chocolates will arrive fresh and in perfect condition.
📦 Estimated Delivery Times (After Shipment):
- 📦 California & Nearby States: 1–2 business days
- 🚚 Other U.S. States: 2–4 business days
- ❄️ Shipping with insulation and ice packs is automatically included during warm months.
🚗 Can I get same-day pickup?
Call us at (714) 331-2535 before ordering to check availability. We’ll let you know what’s in stock and how soon we can prepare it.
🧊 What if the weather is hot?
We recommend bringing a cooler bag for pickups during warm weather. Let us know if you'd like extra insulation.
🍫 Are your chocolates made fresh?
Yes! All our chocolates are handmade in small batches using real chocolate, never compound, and without preservatives.
❤️ What does TAWDI mean?
TAWDI means “Thank you” in Aramaic, the language Jesus spoke. Every chocolate we make is a gesture of gratitude and love.